Levels of service
Levels of Service are the defined service quality for a particular activity or service area against which service performance may be measured. The current services levels for NRSBU are listed below. They are reported on annually, with information available on this website.
| Level of Service | Function | Category | Technical Level of Service |
|---|---|---|---|
| Environmental Impacts | Treatment & Disposal | RMA Consent - Wastewater Discharge to Coastal Marine Area | 100% compliance with consent conditions |
| RMA Consent – Discharge of Contaminants to Air | 100% compliance with consent conditions | ||
| RMA Consent - Discharge of Contaminants to Land | 100% compliance with consent conditions | ||
| Equipment Failure of critical components within the treatment and disposal system | No equipment failures that impact on compliance with resource consent conditions | ||
| Pump Stations | Odour complaints from pump stations | No odour complaints originating from pump stations | |
| Pump station wet weather overflows | No overflow events occurring for the agreed contributor flows | ||
| Pump station overflows resulting from power failure | No overflow events occurring | ||
| Pump station overflows resulting from mechanical failure | No overflow events occurring | ||
| Pipelines | Reticulation Breaks | No reticulation breaks | |
| Air valve malfunctions | No air valve malfunction that result in wastewater overflows | ||
| Capacity | Treatment & Disposal | Volume overloading system | Treatment and disposal of all agreed contributor limits not to exceed upgraded design capacity of treatment plant and disposal system in order to comply with resource consent conditions |
| Pump Stations | Volume overloading system | No overflows for all pump stations | |
| Reliability | Treatment & Disposal Pump Stations Pipelines | Equipment failure of critical components | Zero equipment failures - compliance with Resource Consents conditions |
| Responsiveness | Treatment & Disposal Pump Stations Pipelines | Speed of response for emergency and urgent maintenance works | Achievement of Response times specified in Maintenance Contract |
| Speed of response for routine and programmable maintenance works | Achievement of Response times specified in Maintenance Contract | ||
| Key Contributor Relationships | Treatment & Disposal Pump Stations Pipelines | Overall satisfaction | Agreed levels of service provided to all Contributors. Robust charging structure in place Contributors Satisfied with Sewerage Scheme |
